Aaron Osmer

User Support Specialist
Father of four
Coaster nerd

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Aaron's Resume

Aaron Osmer
aaron@aaronosmer.com
Lansing, Michigan, USA

Technical Skills:

Operating Systems: Windows 7, Windows 8, Windows 8.1, Windows 10, Ubuntu; Windows Server 2012, Windows Server 2012 R2
Virtualization and Database: VMWare, Hyper-V, Microsoft SQL Server, MySQL
Technologies: Active Directory, System Center, WSUS, IIS, DHCP, DNS, FTP, SSH, VPN, PowerShell, IP Telephony, HTML, ASP.NET MVC
Relevant Courses: PC Operating Systems, PC Maintenance and Management, Implementing Network Security, Cisco Networking Fundamentals, Cisco Routing & Switching, Cisco Scaling Networks, Cisco Connecting Networks, Wireless Networking & Security, MS Client and Server OS, UNIX/Linux Server Admin, MS Implement Network Infrastr, MS Administer SQL Server, Virtualization, MS Plan & Implement Active Dir, Network Design & Management, Configuring MS Exchange, MS Server Appl Infrastructure

Education:

Bachelor’s Degree in Networking Technology, May 2017
Davenport University, Lansing, Michigan
Associate’s Degree in Computer Support Specialist, May 2013
Lansing Community College, Lansing, Michigan

Experience:

Michigan House of Representatives , Lansing, Michgain (August 2013-present)

USER SUPPORT SPECIALIST. Daily tasks include phone support, maintaining internal and public websites, software installation and troubleshooting, creating documentation and training manuals, and configuration of desktop computers, laptops, Surface Pros, and iPads.

Ingham Intermediate School District, Mason, Michigan (October 2010-August 2013)

IT INTERN. Provided assistance at multiple school districts with tasks, such as deploying managed iPads, upgrading network infrastructure (wireless and switches), creating and deploying images, repairing and upgrading end-user systems, and user management (password reset and applying group policy).

McDonalds, East Lansing, Michigan (April 2008-August 2013)

CREW TRAINER. Assist customers to make sure every customer leaves happy. Operate and run the grill area showing leadership skills. Train and instruct new employees on how to properly follow procedures.

Awards and Achievements:

A+ Operating System Certification
A+ Hardware Certification
Davenport President’s List (08/2015 – 05/2017) 3.8+ GPA Average

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